FAQ's

Brightet is a premier luxury lighting and fine home décor source, offering a carefully curated collection of premium products from trusted suppliers and designers. As a dedicated brand, Brightet focuses on providing high-end lighting fixtures, stunning chandeliers, and elegant home accents. Our mission is to deliver exceptional quality, design, and variety—bringing together the finest pieces so customers can easily find everything they need for a beautifully decorated home, all under the Brightet name.

Most of our products require minimal assembly to ensure they arrive safely and intact. Each item comes with clear, step-by-step instructions and all necessary hardware to make setup easy. Some products, like crystal chandeliers or multi-piece fixtures, may need more detailed assembly, but by carefully following the instructions, you’ll have them beautifully installed in no time.

Most of our lighting fixtures do not come with bulbs unless specifically stated on the product page. We provide a curated selection of compatible bulbs in our Bulbs Collection to help you find the perfect match. If you need any assistance or recommendations, our live assistant is available on every page to guide you through your purchase and answer any questions.

Our goal is to help customers avoid high shipping costs while still providing reliable delivery. We sometimes absorb shipping fees to keep prices fair. Most orders are processed within 1–2 business days, with delivery typically taking between 5 to 10 business days depending on your location. For full details on shipping costs and timelines, please visit our Shipping Policy page linked in the footer.

After your order ships, you will receive a confirmation email with a tracking link to follow its progress. You can also use the Track Your Order button in the footer at any time to check your shipment status. If you need any help, our live support team is available to assist you promptly.

You have up to 7 days from the delivery date to return an item, with valid return labels provided within this period. Items must be unused, unopened, and returned in their original packaging with all accessories. Customers are responsible for return shipping unless the item is defective or sent in error. Refunds are processed within 30 days after we receive and inspect the returned item. Final sale, customized, and clearance items cannot be returned. For assistance, contact our support team via live chat or the Contact Us form.

Many products we offer include a manufacturer’s warranty covering defects, though warranty terms vary depending on the supplier. While we don’t manage warranties directly, we’re committed to assisting you with any issues and coordinating with suppliers as needed. For help or questions, please reach out via live chat or our Contact Us page—we’re here to support you.

Choosing the right size fixture is key to the perfect look and feel. We provide a detailed Size Guide linked in the footer and on each product page to help you measure and select the best fit. Here in the U.S., we use inches, but many suppliers and measurements are based in countries that use centimeters. Our guide clearly explains both units to make sizing simple and accurate. If you need personalized advice, our live assistant is always ready to help.

We don’t offer installation services directly, but we highly recommend hiring a licensed electrician for safe and proper setup of your lighting fixtures. Every product includes detailed instructions and all necessary hardware to assist you or your installer in completing the process easily and securely.

Yes, we regularly feature special offers on our Best Sellers and New Arrivals pages to give you the best value. To stay updated on the latest discounts, promotions, and exclusive deals, please subscribe to our newsletter. This way, you’ll be the first to hear about new products and limited-time offers.