Shipping Policy

At Brightet, we prioritize offering free shipping on U.S. orders whenever possible, as part of our commitment to providing a smooth, affordable, and enjoyable shopping experience. While we strive to provide complimentary shipping on most orders, there may be occasional cases where a shipping fee applies due to item size, delivery region, or other logistical factors—any such fees will always be clearly displayed at checkout before you complete your purchase. Orders are typically processed within 1–2 business days, excluding weekends and holidays, during which our dedicated team carefully prepares and packages your items to ensure they arrive in perfect condition. Once processing is complete, customers receive a shipping confirmation email with tracking information and a link to track their order online, allowing them to monitor their delivery status in real time and have peace of mind throughout the shipping journey.

The estimated delivery timeframe is 4 to 10 business days after processing, although many customers receive their packages even sooner depending on their location and product availability. Because all shipments are fulfilled from within the United States, we are able to maintain reliable and consistent delivery times while supporting local distribution centers and carriers. To help avoid delays or delivery issues, please make sure your shipping address is accurate and complete at the time of checkout, as Brightet cannot be held responsible for delays or lost packages caused by incorrect or incomplete information.

In some cases, if your order contains multiple items or if items come from different warehouses, they may be shipped separately to ensure that each product arrives as quickly as possible, rather than waiting for the entire order to be ready. We partner with a trusted and professional network of logistics providers to make sure your package is handled with care and arrives safely at your doorstep. Our team continually monitors shipping performance to improve delivery speed and service quality, aiming to exceed your expectations at every step.

If you have any questions about your order, need assistance, or wish to exercise your privacy rights, please don’t hesitate to contact us through the Contact Us form on our website or by using the live chat feature. Our customer support team is always ready to provide prompt and helpful responses to ensure your complete satisfaction.